We are pleased to say that this is not a situation that we have found ourselves in, but it does need answering.
We will do all we can to ensure that ultimately you are happy with the results, including additional work on the images if that is what is needed. But, in the event that we cannot provide you with a satisfactory product (with the fault being on our part), then we will of course offer you a full refund*.
However, we never negotiate a lower price once the photographs (or other materials) are done – if they are not to the customer’s satisfaction, then we agree a resolution* in relation to the costs and we then delete all materials in relation to the quoted work.
We aim to provide a service that balances quality with value for money. To do this we use a combination of good equipment, and more importantly, our knowledge and skill both at the property and during the post processing, to produce a quality product. We have showcased some of the properties that we have shot here on our website, and we are happy to show you further photoshoots if you would like to see more. Hopefully, once you have had time to review everything and have chatted extensively with us, you will know for sure whether you would like us to do your photography or not.
* See our T&C's
for Customer Satisfaction